Frequently Asked Questions

Payment Information

What payment methods can I choose?

We accept all major credit and debit cards (Visa, Mastercard, American Express) and secure online payment services through Stripe. Buy-now-pay-later is also available via Klarna at checkout. All payments are processed securely with encryption.

Do you have cash on delivery (COD) service?

No. We do not offer cash on delivery. All orders are paid in full online at the time of ordering, which lets us begin producing your personalised item straight away.

Which currencies can I pay in?

You can pay in Australian dollars (AUD), New Zealand dollars (NZD), US dollars (USD) or Canadian dollars (CAD). The currency shown updates based on your delivery country, and the final total is always confirmed at checkout before you pay.

Delivery & Shipping

What are your shipping options?

We offer standard and express delivery. Rates are calculated at checkout based on your country. Australia: from $5.95 standard, with free shipping on orders over $75. New Zealand: from $7.95, free over $99. United States: free over $105. Canada: free over $115.

How long will my order take?

Because every item is made to order, total delivery time includes both production and transit. Production typically takes a few business days depending on the product and level of personalisation, followed by transit time for your location. Your order confirmation and tracking email will give you the estimate for your specific order.

How do I change my shipping address?

Contact us as soon as possible at info@printshop4me.au with your order number and the corrected address. We can update it only if production and dispatch have not yet begun, so please reach out quickly.

What if my tracking shows delivered but I have not received it?

First check around your delivery location and with neighbours, and allow up to 48 hours as carriers sometimes mark parcels early. If it still has not arrived, contact us at info@printshop4me.au with your order number and we will investigate with the carrier.

What if my order is lost or damaged in transit?

If your order arrives damaged or does not arrive, email info@printshop4me.au with your order number and a photo where relevant. For damaged or faulty items you do not need to return anything, and we will arrange a replacement or full refund.

Do you offer free shipping?

Yes, on orders above the free-shipping threshold for your country: Australia over $75, New Zealand over $99, United States over $105, and Canada over $115.

Do you ship internationally?

We currently ship to Australia, New Zealand, the United States and Canada. We are working to expand to more countries in future.

Where do you ship from?

Orders are dispatched from our facility in Huntingfield, Tasmania, Australia, and from our production partners depending on the product.

Order Details

Where is my order and how do I track it?

Once your order ships you will receive a tracking number by email. You can use it to follow your parcel from dispatch to delivery. If you have not received tracking within the expected production time, contact us at info@printshop4me.au.

How do I cancel my order?

Orders can be cancelled within 2 hours of placement or before production of your personalised item begins, whichever comes first. Once production has started, the order cannot be cancelled because it is made specifically for you. Email info@printshop4me.au as soon as possible.

How do I change the personalisation or inscription on my order?

Contact us immediately at info@printshop4me.au with your order number and the correction. We can amend details only before production begins, so please reach out as soon as you spot an error.

Received Item Issues

I am missing an item from my order. What should I do?

Some orders ship in more than one parcel, so a second item may arrive separately. If an item is still missing after your order is marked delivered, email info@printshop4me.au with your order number and we will resolve it.

I received an incorrect item. What should I do?

We are sorry for the mix-up. Email info@printshop4me.au with your order number and a photo of what you received. You do not need to return the incorrect item first, and we will send the correct one or refund you in full.

Return & Refund

How do I return an item?

Non-personalised items can be returned within 99 days of delivery if unused and in original condition and packaging. To start a return, email info@printshop4me.au with your order number. Personalised items cannot be returned for change of mind, but are covered for faults, damage, or production errors.

How long does a refund take to process?

Once we receive and inspect a returned item, or confirm a fault from your photos, approved refunds are processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Will you refund to my original account or another account?

Refunds are always issued to the original payment method used for the order. We are unable to refund to a different card or account.

General Information

Who are you?

Printshop4me (printshop4me.au) is an Australian personalised gifts and printing business (ABN 51 662 486 062), based in Huntingfield, Tasmania. We create custom, made-to-order gifts and printed products for customers across Australia, New Zealand and beyond.

Are your items customisable?

Yes. Almost every product can be personalised with names, text, dates, or photos. Personalisation options are shown on each product page, and we check your details and artwork before production begins.

Are you a legitimate business?

Yes. We are a registered Australian business (ABN 51 662 486 062), with a physical address in Tasmania and secure, encrypted payment processing. Your rights are protected under the Australian Consumer Law.

Do you have any retail locations?

No. We are an online-only business, which lets us keep prices competitive and ship directly to you or your gift recipient.

Where are you located?

Our address is 7/57 Patriarch Dr, Huntingfield TAS 7052, Australia.

Do you offer discounts or coupons?

Yes. We run seasonal promotions and offers throughout the year. Sign up to our newsletter to receive discount codes and be first to hear about sales.

Do you offer a warranty or guarantee?

Yes. Every order is backed by our guarantee: quality checked before shipping, free replacement or refund for damage or our error, and a 99-day return window on non-personalised items.

How do I contact you?

Email us at info@printshop4me.au or call 0416 885 191. Our address is 7/57 Patriarch Dr, Huntingfield TAS 7052, Australia.